Privacy Policy
Last update: 03.02.2026
VIDIS SA, based in Kobierzyce, ul. Logistyczna 4, 55-040 Bielany Wrocławskie, fulfilling the obligations arising from applicable legal provisions regarding the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), wishes to provide you with information regarding the processing and protection of your personal data.
The information contained in the Privacy Policy will help you understand what personal data VIDIS SA collects and processes, for what purpose it is used, and what rights you have regarding personal data protection.
Who collects and processes your personal data?
The administrator of your personal data is VIDIS SA, based in Kobierzyce, ul. Logistyczna 4, 55-040 Bielany Wrocławskie.
When and what personal data does VIDIS SA collect?
VIDIS SA collects and processes personal data in connection with:
- provision of service services;
- sale of products and services via the B2B system;
- marketing activities undertaken;
- contacting via forms available on websites;
- established business relationships;
- recruitment processes conducted;
- operation of Avtek Support Center (ASC) and provision of technical support services.
Personal data processed in Avtek Support Center
As part of the operation of Avtek Support Center, we process the following categories of personal data:
- Identification data: name, surname, email address, phone number
- Device data: serial numbers, models, purchase dates, warranty status
- Service ticket data: problem descriptions, repair history, technical documentation
- Communication data: chat messages, emails, suggestions, and opinions
- Technical data: IP addresses, system logs, cookies
Purposes of data processing in ASC
Your personal data is processed for the following purposes:
- Provision of technical support and service services
- Management of service tickets and their handling
- Communication with ASC platform users
- Provision of educational and training materials
- Analysis and improvement of service quality
- Ensuring system security
Legal basis for processing
The processing of your personal data takes place on the basis of:
- Art. 6(1)(b) GDPR - processing is necessary for the performance of a contract
- Art. 6(1)(f) GDPR - legitimate interest of the administrator
- Art. 6(1)(a) GDPR - consent of the data subject
Data retention period
Your personal data will be stored for the period necessary to achieve the purposes for which it was collected, or for the period required by law. In the case of data related to ASC, data is stored for the duration of the user account's operation and for 5 years after its deletion for archival and billing purposes.
Your rights
Under GDPR, you have the following rights:
- Right of access to personal data
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to withdraw consent
Contact
In matters related to the protection of personal data, you can contact us: